Text scammers are at it again! Protect yourself with BBB information

Text scammers are at it again, this time, the target is KeyBank customers in Upstate New York.

Better Business Bureau of Upstate New York is again getting reports to our Scam Tracker about spam text messages, saying there is a problem with the user’s KeyBank account and that they need to call the number in the message.

BBB worked with Cody Holyoke from 6 News in Albany to warn the public of the scam.

Photo courtesy of cbs6albany.com


The same scam was going on in Rochester this time last year.

BBB reminds everyone to know the signs of a phishing scam:

  • If you get a text message, take a minute to do a little research.
  • Check the name of the bank. Do you have an account with that bank?
  • Verify the phone number. Is that really the bank’s number? The best way to find out is to check the back of a credit or debit card for a customer service number. If you are concerned, call that number first, not the number in the message.
  • Don’t click on a link. If the text message contains a link, do not click, it could contain malware.

KeyBank offers the following information for its customers:

  • Clients who provided card numbers or personal information should check their accounts and report any authorized transactions by contacting the KeyBank Fraud & Disputes Hotline, 1-800-433-0124.
  • For more information, visit KeyBank’s Privacy and Security page, key.com/security.

For more on avoiding phishing scams, visit bbb.org/phishingscam.


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