Better Business Bureau of Upstate New York is warning people that a utility scam is back. National Grid says scammers are targeting its customers.
An old phone scam is back
Scammers are demanding payment over the phone saying they will shut off service if you do not comply.
Utility companies do sometimes contact their customers by phone, which can make it difficult to tell if it is a legitimate call.
BBB offers the following tips:
If they ask you to pay with a prepaid debit card or wire transfer,that is a big red flag. Most utilities accept check or credit card payments and will usually direct you to a payment location.
If you aren’t sure if it is legit, do not give your any of your personal information. This includes credit card, debit card, Social Security, ATM, checking or savings account numbers.
If you feel pressured for payment or information, hang up and call the customer service number on your bill. That way, you know you are speaking to a real representative.
Don’t allow anyone in your home unless you scheduled an appointment or reported a problem. Also, don’t go outside to view broken meters or point out property lines. Always ask utility employees for proper identification.
If you have questions or concerns, you can always call BBB at 800-828-5000 or check out our Scam Tracker for the latest information.