Apr 21

Microsoft is not calling you!

Microsoft is not calling you, it’s a scam. Several Central and Western New Yorkers are telling Better Business Bureau of Upstate New York’s Scam Tracker that they received a phone call from someone claiming to be “Microsoft tech support” or they will simply say they are calling from tech support.  They say there are viruses or other issues detected on your computer and that they need to get access.

Microsoft scam

These are some of the things a computer repair scammer may tell you

Scam Tracker reports include: 

Chenango County:
“I got a call saying they were microsoft and that my computer was giving out error messages and could be a virus. I hung up so that is all I got, but I do have a number.”

Oswego County:
“I have received many calls from a (516) 635-4085 number, stating that they are calling from Microsoft and that something is wrong with my computer and they would like to remote in on it to fix the issue. I informed them that I do not own a computer and at that time they hung up on me. I have received theses calls for the last few weeks and they call constantly throughout the day.”

Monroe County:
“Caller calls my father on a daily basis, Indian accent is detectable. Tells my father that his computer is sending error messages. Never let him into our computer but he calls every day. The callers phone number is (212) 650-7149.”

Microsoft has a page on its website where it explains how it or affiliate companies never call people. 

If you don’t hang up, there’s a chance the scammers may:

  • Ask you to give them remote access to your computer and then make changes to your settings that could leave your computer vulnerable.

  • Try to enroll you in a worthless computer maintenance or warranty program.

  • Ask for credit card information so they can bill you for phony services — or services you could get elsewhere for free.

  • Trick you into installing malware that could allow them to steal sensitive data, like user names and passwords.

  • Direct you to websites and ask you to enter your credit card number and other personal information.

If you get a call from someone claiming to be from Microsoft or another tech company, hang up and call the company yourself with the number you get from a legitimate source. Keep these other tips in mind:

  • Don’t give control of your computer to a third party who calls you out of the blue.

  • Do not rely on caller ID alone to authenticate a caller. Criminals spoof caller ID numbers. They may appear to be calling from a legitimate company or a local number, when they’re not even in the same country as you.

  • If you need tech support, look for a company’s contact information on their website, software package or on your receipt.

  • Never provide your credit card or financial information to someone who calls and claims to be from tech support.

  • If a caller pressures you to buy a computer security product or says there is a subscription fee associated with the call, hang up. If you’re concerned about your computer, call your security software company directly and ask for help.

  • Never give your password on the phone. No legitimate organization calls you and asks for your password.

If you think you might have accidentally downloaded malware or allowed a scammer to access your computer, don’t panic. Instead:

  • Update or download legitimate security software and scan your computer. Delete anything it identifies as a problem.

  • Change  you passwords, all of them!  If you use these passwords for other accounts, change those accounts, too.

  • If you paid for “services” with a credit card, call your credit card company and ask to reverse the charges. Check your statements for any other charges you didn’t make, and ask to reverse those, too.

If you or someone you know gets a call like this, please report it to our Scam Tracker. 

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